TRANSFER & RETURN POLICY

Updated August 6, 2021

Guests who originally purchased their tickets through Ticketmaster and are unable to attend their performance may transfer their mobile tickets free of charge, or resell their mobile tickets on Ticketmaster.com. Find out how to send tickets to a friend here or resell tickets here. For all Town Hall shows, guests may also return their tickets for a refund, as follows.

For tickets purchased through Ticketmaster, Town Hall’s Patron Ticketing site PatronManager, or the Town Hall Box Office prior to August 6, 2021:

  • If the venue’s vaccine policy is in effect, 30 days prior to the show The Town Hall will open up a 7 day refund window and allow these ticket purchasers to refund their ticket(s)

  • If the ticket purchaser does not participate in the refund window and attends the show, they will need to provide proof of vaccine at the venue if that is still a policy on the day of the show.

Refunds for tickets purchased through Ticketmaster, Town Hall’s Patron Ticketing site PatronManager, or the Town Hall Box Office after August 6, 2021.

  • For all ticket purchasers of new shows going on sale and new ticket purchasers of existing shows on sale, there will not be any refund window as fans are advised that they are purchasing a ticket where this Vaccine policy is in effect.

To request a refund for tickets purchased through the website or by phone via Ticketmaster.com, contact Ticketmaster customer service at 800-653-8000. For tickets purchased through The Town Hall’s Patron Portal ticketing site, which is PatronManager, contact Membership services at 212-997-1003 or membership@thetownhall.org. For tickets purchased through The Town Hall box office, contact the box office at 212-997-6661 or email them at boxoffice@thetownhall.org. Terms and conditions apply.

For tickets purchased from other sellers, please return to the original point of purchase for assistance with a refund.

This policy is subject to change without notice.

TERMS & CONDITIONS

Under this policy, a maximum of nine (9) tickets per customer per venue may be approved for a refund within a period of ninety (90) consecutive days.

TICKET REFUNDS WILL ONLY BE CONSIDERED WHEN THE ORIGINAL TICKETS ARE PURCHASED THROUGH ONE OF THESE AUTHORIZED PRIMARY SALES CHANNELS: ONLINE AS “OFFICIAL ONLINE BOX OFFICE” TICKETS FROM TICKETMASTER.COM; BY PHONE FROM TICKETMASTER.COM; BY TOWN HALL’S PATRON TICKETING SITE PATRONMANAGER, OR; THE VENUE BOX OFFICE LOCATED AT THE VENUE ADDRESS. If tickets were not purchased through one of these sales channels, guests will need to contact their point of purchase to inquire about the refund policies of their point of purchase.

REQUEST SUBMISSION

THE DEADLINE TO SUBMIT REFUND REQUESTS IS TWENTY THREE (23) DAYS BEFORE THE ADVERTISED PERFORMANCE DATE AND TIME. Any requests received after this deadline are not eligible under the terms of this policy.

A request is considered submitted after the customer has contacted either Ticketmaster.com, Membership services or the Box Office and the guest is presented with a confirmation message that the request was submitted. Any inaccurate information will need to be remedied prior to the request being officially submitted. If the amount of time it takes to remedy the inaccurate information causes the submission deadline to pass, the request will not be eligible for consideration under the terms and conditions of this policy.

For tickets purchased through Ticketmaster.com, all refund requests must be requested through Ticketmaster’s customer service at 800-653-8000. For tickets purchased through The Town Hall’s Patron Portal ticketing site, which is PatronManager, contact Membership services at 212-997-1003 or membership@thetownhall.org. For tickets purchased through The Town Hall box office, contact the box office at 212-997-6661 or email them at boxoffice@thetownhall.org. It is the responsibility of the guest to provide accurate information when submitting the request. Any incomplete or inaccurate information may cause the request to be delayed or denied.

The guest making the request must be the original purchaser of record and will need to validate ownership of the original purchase (i.e. name, order number, e-mail address, method of payment, etc.) when submitting the request.

REFUNDS

For approved refunds, a credit will be issued to the original method of payment the guest used to make the original purchase.

BOX OFFICE SALES

For tickets purchased at the venue box office, a first and last name along with a minimum of an e-mail address or a phone number must be associated with purchase for the tickets to be eligible for a refund. Any tickets purchased at the venue box office without an associated first and last name, and e-mail or phone will not be eligible for a refund.

TICKETMASTER RESALE MARKETPLACE SALES

‘Ticketmaster Resale’ tickets purchased on Ticketmaster.com are not eligible for return under this policy. However, guests unable to attend their performance can transfer their electronic tickets.

For more information on Ticketmaster Resale tickets, please visit: https://www.ticketmaster.com/sell

RESTRICTIONS

This refund policy is valid solely for events appearing at the following venue in New York City, which is owned and operated by The Town Hall Foundation: The Town Hall.

Approval and/or determination of eligibility of any refund request is at the sole discretion of venue management. All decisions are final.

Complimentary tickets are not eligible for a refund under this policy. Performance dates, times, prices and cast are subject to change without notice. Other restrictions may apply. This policy may change without notice.

Requests for refunds are voidable if unreadable, inaccurate, incomplete, forged, mechanically reproduced, irregular in any way, or otherwise not in compliance with this refund policy. The Town Hall, Ticketmaster.com, PatronManager, each event producer, and each of their respective employees, officers, directors, partners, managers, owners, subsidiaries, service providers, contractors, and related entities and affiliates are not responsible for injury or damage to a guest’s or to any other person’s computer(s), mobile device(s), or other equipment, related to or resulting from submission of a request or downloading materials from or using any website through which requests for refunds are submitted or processed. If, for any reason, a request is not received as planned, including by reason of internet or other connectivity issues, interruption or delay of telecommunications or other utility services, damage by computer virus, worms, or bugs, tampering, unauthorized intervention, fraud, technical limitations or failures, strikes, industry conditions, bankruptcy or liquidation, marketplace demands, applicable law, unforeseen obstacles, or any other causes that, in the sole opinion of The Town Hall, could corrupt, compromise, undermine, or otherwise affect the administration, security, fairness, integrity, viability, or proper conducting of the processing of such request, The Town Hall, PatronManager, Ticketmaster.com, each event producer, and each of their respective employees, officers, directors, partners, managers, owners, subsidiaries, service providers, contractors, and related entities and affiliates shall not be responsible for the failure of any submission, fulfillment or processing of such request, or have any liability to any individual with respect to such failure, and, under all circumstances, The Town Hall reserves the right, in its sole and absolute discretion, to determine whether such request is eligible for consideration.

CONTACT US

For refund requests that do not meet the requirements of this policy or if you have any questions about this policy, please contact The Town Hall Customer Service at info@thetownhall.org.