ABOUT
The Town Hall, recognizing the special needs of thousands of its guests, offers a range of accommodations, not only to provide comfortable access to the venue, but also to ensure that everyone comes away with the same indelible memories.
Fulfilling this commitment means ensuring that guests with special needs, along with friends and family, know how to avail themselves of everything we provide. Guests may purchase seating, based on their need, directly through the venue Box Office by calling 212-997-6661. This includes, but is not limited to, wheelchair seating, limited mobility, and other special needs.
If a guest requires an accommodation after a ticket purchase has been made and prior to the event, please call The Town Hall's Box Office to discuss relocation options. If you are at the venue, please visit the House Manager near the center set of Hall doors, or ask a staff member for assistance.
For concerts, comedy shows & family events, The Town Hall offers sign language interpreters to those guests who request such an accommodation. Either the guest in need or a member of their party must request this service a minimum of two (2) weeks prior to the performance. This may be done via email at boxoffice@thetownhall.org or over the phone at 212-997-6661.
ACCESS
When you’re attending an event at the The Town Hall, please enter through the main entrance located on 43rd Street. Proceed through the lobby and enter the Hall through the doors as directed by our guest experience representatives.
If you need to purchase tickets, please visit the Box Office to the right of the most easterly entrance – the Box Office is located inside. If you’re picking up reserved seats at Will Call, please have your confirmation number and government-issued identification available for inspection.
For those individuals who utilize mobility aids (wheelchair, walker, cane, crutches, etc.) and have tickets in their possession, you may use the most easterly entrance located closest to 6th Avenue for your convenience.
FACILITIES
The Town Hall is equipped with elevators that access the mezzanine level for seating and accessible bathroom. Any guest requiring the use of elevators due to a disability may use them to access all seating areas. Elevators are conveniently located on the West side of the main lobby. Guests wishing to access Loge and Balcony seating can utilize special elevators from the West end of the lobby to reach their seating area. Please see any guest experience representative, security guard or elevator operator, if you should require any assistance.
SERVICES
Assistive Listening Devices (ALD)
Assistive Listening Devices, which operate on an infrared system, are complementary and available for guests who are deaf or hard of hearing for events in the hall. Visit the manager upon your arrival to arrange for the use of an Assistive Listening Device. You will be required to leave a driver's license or credit card and, upon return of the device in the same condition, your collateral will be returned.
Emergency Evacuation Procedures
The Town Hall personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.
Interpreted Performances
The Town Hall is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advance notice. Please contact the box office at 212-997-6661 for further information.
Lost and Found
Please contact our House Manager at (212) 997-0113 to inquire about the possible recovery of any lost items. If you lost an item while at an event, please speak with an usher, security staff or representative for further assistance.
Medical Devices/Pagers
As a gesture of respect for all guests as well as for our artists onstage, please be reminded that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed in silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact the Box Office two business days prior to you event taking place so that appropriate accommodations may be made.
Security
The Town Hall is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should see an usher, security staff or representative. If you have any additional concerns or comments, please call the Main Office at 212-997-1003 or email info@thetownhall.org.
Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the lobby located at the West end of the main Hall lobby.
CONTACT
The Town Hall
Attn: Box Office
123 W 43rd St
New York, NY 10036
Office: 212-997-6661